Review Officer

3 days ago

Geelong, Victoria, Australia beBeeReview Full time $100,064 - $110,990

Our organization is seeking a diligent professional to fill the role of Review Officer. This position plays a crucial part in ensuring that our processes are fair, transparent and adhere to legislative requirements.

The successful candidate will provide support to the Lead Integrity & Review Officer and collaborate with Customer Service regarding reviews of complaints received from the public and coordination of responses.

Key Responsibilities:

  • Conducting internal reviews of escalated complaints under our Council Complaints Policy and reviewing decisions, actions or services of City staff where necessary.
  • Liaising with the Victorian Ombudsman in relation to information requests.
  • Reviewing and determining appeals against infringements issued by our organization.
  • Remaining up-to-date with policy considerations and guidance in the review of appeals against infringements issued by the Victorian Ombudsman's Office and relevant State Government departments.
  • Ensuring all relevant legislative requirements and standards for the review of appeals against infringements are observed.
  • Contributing to the ongoing review and development of internal guidance and procedures with respect to appeals against infringements and the review of complaints.
  • Preparing to deputise for the Lead Integrity & Review Officer on occasion.

About You:

To be successful in this role, you should possess knowledge of legislation and policies relevant to the infringements framework and have the ability to exercise discretion fairly and soundly.

Requirements:

  • A relevant tertiary qualification in law, business management or similar field. However, lesser formal qualifications accompanied by experience in fields relating to the review of appeals and/or decisions and investigating or handling complaints may also be considered.
  • Strong attention to detail and ability to quickly grasp and understand relevant facts accurately.
  • Proven capacity to manage confidential information discreetly and effectively in a complex work environment.
  • Experience in reviewing complaints and conducting reviews of internal decisions.
  • Ability to utilize technology and maintain accurate records.
  • Excellent decision-making skills, particularly consistency and impartiality, with the ability to clearly articulate reasons for decisions.
  • The political acumen, resilience and common sense required to perform duties effectively.
  • Personal alignment with organizational principles of customer service, business planning and performance management, as well as a commitment to adhering to our code of conduct and values.

About Us:

We are committed to working together for a thriving community. We deliver over 130 services to our rapidly growing population and strive to protect and improve what makes Greater Geelong such a great place to live, work and study.

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