Application Systems Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeEnterprise Full time $93,200 - $124,900
Job Overview

This is an exciting opportunity for a highly skilled specialist to join our team. The role involves ensuring the maintenance of defined service levels for specific enterprise applications by providing customer-focused, high-level specialist advice and support.

  • Follow established service quality standards, occupational health and safety policies, and procedures to ensure high-quality, safe services and workplaces.
  • Provide effective change management, capacity planning, incident management, risk management, and continuity planning using best practices in systems support and service delivery within the ITIL framework.
  • Ensure end-to-end service delivery for enterprise systems by establishing and maintaining highly effective working relationships with other technical specialists, vendors, and end users.
  • Provide timely application support activity reports to stakeholders.
  • Assist in the ongoing development, maintenance, and deployment of application-specific guides, work instructions, and technical documents.
Key Responsibilities

The successful candidate will be responsible for:

  • Demonstrating ability in developing and promoting ITIL Service Management processes primarily incident/problem/test/change and configuration management.
  • Providing high-level specialist advice on and support for clinical enterprise applications.
  • Ensuring that service delivery meets agreed service levels in a customer-focused ICT/Clinical Business environment.
  • Developing strong interpersonal, written, and oral communication skills, including the ability to negotiate, advise, influence others, and work collaboratively with people to make decisions.
  • Maintaining appropriate relationships with team members, other technical specialists, vendors, and end users.
About This Role

The ideal candidate will have demonstrated expertise in:

  • ITIL Service Management processes.
  • Clinical enterprise applications.
  • Service delivery in a customer-focused environment.
  • Interpersonal, written, and oral communication skills.
  • Relationship building and maintenance.

This is a unique opportunity to contribute to the success of our organization. If you are a highly motivated and experienced professional looking for a new challenge, please apply today.

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