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Patient Journey Advocate

2 weeks ago

Armidale, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Customer Engagement Opportunity

We're seeking a highly motivated Customer Engagement Partner to drive strategic outcomes within our portfolio.

This role involves maintaining regular contact with external customers and stakeholders, growing connections with specialists and key opinion leaders, and understanding patients' journeys.

Key Responsibilities
  • Plan and optimize field activities, leveraging 90-day planning to align with strategic objectives
  • Ensure actions adhere to ethical standards, legal and regulatory guidelines, and company values
  • Uncover, understand, and validate patient journeys, bringing expertise and knowledge of the therapeutic ecosystem
  • Build strong relationships with healthcare professionals
  • Adapt to changes in business needs, market dynamics, and customer feedback; pivot quickly in response to emerging trends
  • Work effectively with cross-functional teams, fostering collaboration and problem-solving
  • Leverage data and analytics to inform decisions
  • Stay informed on industry knowledge, product information, and influencing techniques
  • Utilize digital tools and technologies to enhance productivity and stay connected with teams and customers
Required Skills and Qualifications
  • Previous pharmaceutical, OTC, or healthcare sales experience
  • Desirable: CKD/diabetic nephropathy experience area knowledge
  • Solid business acumen with expertise in customer experience excellence
  • Excellent stakeholder engagement skills
  • Deep understanding of patient journeys and related treatments
  • Experience in agile organisations and/or 90-day planning cycles (desirable)
  • Deep listening and strong influencing skills
  • Proactive and self-motivated
  • Willingness to travel within territory; interstate and regional travel may be required
  • Knowledge of medicines regulations and codes of conduct
  • Ability to understand and leverage digital tools to make informed decisions
  • Strong desire to continuously improve patient care
Benefits and Culture

We value inclusion, diversity, and flexibility. Our culture supports people being their best selves, regardless of background, thinking styles, or personality.

Join us in promoting meaningful careers in a community of brilliant minds that make a real impact.

Location: Australia: New South Wales: Regional | Australia: New South Wales: Pymble | Australia: New South Wales: Rydalmere

Division: Pharmaceuticals