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Sales and Retail Team Lead
2 weeks ago
As a senior retail professional, you'll oversee all aspects of our store operations. Your goal is to drive sales growth, foster a high-performing team environment, and create exceptional customer experiences.
Main Responsibilities:- Deliver outstanding customer service with warmth, expertise, and authenticity.
- Lead, develop, and mentor your team to meet or exceed sales targets and key performance indicators (KPIs).
- Educate customers about product benefits and features.
- Promote loyalty programs to build strong customer relationships.
- Maintain high service standards and a welcoming, solution-focused store environment.
- Recruit, train, and develop your team to achieve business goals.
- Drive team engagement through regular coaching, 1:1 meetings, and clear communication.
- Oversee succession planning and talent development.
- Manage daily store operations, including visual merchandising and store maintenance.
- Ensure compliance with workplace health and safety (WHS) regulations and company policies.
- Prepare accurate sales reports and manage payroll and rosters efficiently.
- Maintain a clean, organized, and inspiring store atmosphere.
Seniority level: Mid-Senior
Employment type: Full-time
Job function: Sales and Business Development
Industries: Personal Care Product Manufacturing
