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Customer Experience Specialist

1 week ago

Ballarat, Victoria, Australia ANZ Full time
Role Overview

As a Banking Consultant in our Retail Banking team, you'll play a key role in helping to provide customers with a seamless banking experience. Your responsibilities will include meeting each customer's end-to-end financial needs, engaging in in-depth needs-based conversations, and educating them on the financial solutions available, including digital.

  • Complete customer transactions and engage in in-depth needs-based conversations.
  • Deliver a high standard of customer service to ensure customers are satisfied and become strong advocates for ANZ.
  • Act as a role model and peer coach to deliver the best possible customer experience.