Service Excellence Leader

2 days ago


Hobart, Tasmania, Australia beBeeService Full time $55,000 - $80,000

About This Opportunity

This is an exciting chance to excel as a Customer Service Manager. As a customer service champion, you will be responsible for delivering exceptional customer experiences and ensuring that customers receive great service always.

Key Responsibilities:

  • Manage customer repairs & servicing effectively
  • Tag faulty products and liaise with suppliers and service agents
  • Keep customers updated on the status of their repairs and ensure timely completion while providing outstanding customer service
  • Assist with departmental administrative duties, including processing invoices, claims, reconciliations, and finance paperwork
  • Run weekly reports for repairs/service jobs as required by management
  • Assist in cashiering when needed
  • Inform customers of arrival stock and arrange delivery as requested by management
  • Be Health and Safety conscious

What We Require:

  • Experience in a customer-focused retail environment
  • High volume administration experience
  • Capacity to juggle multiple tasks with flexibility
  • Customer service champion with strong communication and interpersonal skills
  • Ability to think on your feet and manage own work-flow
  • Familiarity with consumer laws (desired)

What We Offer:

  • Generous staff discounts available
  • Career progression opportunities available
  • A positive and flexible work environment

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