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Sales Support Specialist
2 months ago
Stratco is a leading Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With a rich history spanning over 75 years, we have established ourselves as a trusted partner in the building and construction industries, as well as the home improvement and DIY markets.
The OpportunityWe are seeking a highly motivated and customer-focused Sales Support Officer to join our collaborative trade sales team. As a key member of our team, you will play a vital role in providing exceptional customer service, processing customer orders and quotes, and collaborating with sales teams and trade customers to drive sales growth.
Responsibilities- Process customer orders and quotes efficiently and accurately via phone and email
- Prepare detailed and accurate quotes for customer orders
- Proactively monitor orders and communicate any delays to builders in a timely manner
- Liaise with sales teams and trade customers to resolve product selection and problem-solving issues
- Provide general customer service and sales support
- Collaborate with team members, other business areas, and projects as required
- Adhere to our critical safety rules and contribute to a safe working environment
- Experience in an estimating role or a related trade qualification is advantageous
- Excellent computer and data entry skills
- Strong customer focus with attention to detail and a sense of urgency to achieve results
- Highly developed interpersonal and communication skills
- Demonstrate a proactive, hands-on attitude with a 'can-do' approach
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
At Stratco, we recognize and champion diversity as a cornerstone of our current and future success. We believe that diverse perspectives and backgrounds foster a more creative and productive work environment. Our approach to diversity is centered on embracing everyone, and we strive to create a culture of equality.
We also prioritize safety, with a strong focus on ensuring our team members 'Return Home Safe' every day.
