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Systems Support Specialist
2 months ago
The Systems Support Analyst is a key member of our Mining Operations System team, responsible for providing day-to-day support to our users on site and in our corporate office. This role requires a keen analytical mind and excellent communication skills to engage with users, understand their needs, and provide solutions.
Key Responsibilities:
- Provide technical support to users via our ticketing system.
- Develop and deliver training for new starters and existing users on product enhancements.
- Collaborate with the Dev Team to build, test, and implement modifications.
- Analyze inbound data to identify opportunities for improvement.
About You
To succeed in this role, you will have a track record of training multidisciplinary groups and generating supporting materials. You will also possess excellent social skills, with the ability to engage with people at various levels of technical understanding.
Requirements:
- Current Queensland Drivers' License.
- Ability to travel regionally to our sites 3-4 times a year and occasionally internationally.
- Valid passport or ability to obtain one.
What Thiess Offers
As a member of the Thiess team, you can expect:
- A stimulating and satisfying work environment.
- Opportunities for career growth and development.
- Flexible working arrangements.
- Salary sacrifice options.
- A range of corporate discounts.
About Thiess
Thiess is a leading provider of mining services, working with clients in Australia, Asia, and the Americas. Our pioneering spirit and commitment to innovation drive our vision to harness the power of people and technology to drive sustainable change.
We're creating a culture of curiosity, knowledge-sharing, and continuous learning, supporting our people to contribute to Thiess' success and continued growth in sustainable mining.
