Plumbing Trade Counter Assistant

2 weeks ago

North Geelong, Victoria, Australia Reece Group Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused Trade Counter Assistant to join our team at Reece Group.

Key Responsibilities:

Embracing Our Company Culture:

  • Embody the values and principles of The Reece Group Way, as outlined in Appendix 1.
  • Communicate effectively with colleagues and stakeholders in a positive, constructive, and respectful manner.
  • Participate in daily huddles and branch meetings to stay informed and aligned with company goals.

Supporting Branch Management:

  • Understand and adhere to company policies, procedures, and directions to ensure seamless operations.
  • Adopt safe work practices to maintain a secure and healthy work environment.

Delivering Exceptional Customer Service:

  • Assist branch management in delivering The Reece Commitment of Customised Service, focusing on:
    • Service: Simplifying processes to make it easier for customers to do business with us.
    • Quality: Striving for excellence in all aspects of our work.
    • Relationships: Building strong, mutually beneficial relationships with customers.
    • Expertise: Staying up-to-date with market trends and developments.
  • Embody the Service Standards by demonstrating a positive attitude and delivering exceptional results every day.
  • Focus on building strong relationships with all branch customers, understanding their needs, and providing tailored solutions.
  • Align all activities with customer needs to deliver outstanding service, whether in-store, on-site, over the phone, or through electronic communications.

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