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Housekeeping Manager
3 weeks ago
Housekeeping Leader
This is a key role for a highly motivated and organized individual who can lead a team to deliver exceptional guest experiences. As an Executive Housekeeper, you will be responsible for overseeing daily operations, managing staff, and ensuring cleanliness and hygiene standards are met.
Key Responsibilities:
- Supervise and manage housekeeping staff, including scheduling, training, and performance evaluations.
- Oversee daily operations, ensuring all tasks are completed efficiently and to high standards.
- Conduct regular inspections to ensure compliance with cleanliness and maintenance standards.
- Address and resolve guest complaints or issues related to housekeeping promptly and professionally.
- Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
- Monitor and control departmental expenses, including supply usage and equipment maintenance.
- Develop and implement training programs for new and existing housekeeping staff.
- Provide ongoing coaching and support to enhance their skills and performance.
- Ensure all housekeeping practices comply with health and safety regulations and company policies.
- Collaborate with other departments to ensure seamless operation and guest satisfaction.
- Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance.
- Prepare and present reports on departmental performance, including cleanliness scores and guest feedback.
About You:
To succeed in this role, you should have previous experience in the hospitality industry and possess a passion for delivering excellent service. Key qualifications include:
- Strong knowledge of cleaning techniques, equipment, and safety standards.
- Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Strong communication and interpersonal skills, with a focus on customer service.
- Ability to handle sensitive information and maintain confidentiality.
