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Client Services Team Lead

2 months ago

Werribee, Victoria, Australia Animal Referral Hospital Full time

Client Services Team Leader Job Description

**Role Overview**

As a Client Services Team Leader at Animal Referral Hospital, you will play a critical role in ensuring our clients receive exceptional service. You will lead and inspire our client services team, driving improvements in service delivery and fostering a positive and engaging team culture.

**Key Responsibilities:**

* Lead, mentor, and support the client services team to ensure outstanding service delivery.

* Drive improvements in client service processes and performance.

* Foster a positive and engaging team culture, promoting collaboration and professional development.

* Manage client inquiries and concerns with professionalism and empathy.

* Coordinate with other hospital departments to ensure seamless client experiences.

* Monitor and report on client service metrics and implement strategies for continuous improvement.

**What We Offer**

* A dynamic and supportive work environment

* Opportunities for professional growth and development

* A chance to make a meaningful impact on our clients' experiences