Emergency Response Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeResponse Full time $60,000 - $90,000
Job Overview

We're seeking a skilled professional to join our National Response Centre business working onsite in a premium grade CBD office on an initial six month contract.

This is a unique opportunity to work in a dynamic, fast-paced environment where you will be responsible for delivering an exceptional response experience providing critical services to communities in several industries.

The ideal candidate will have demonstrated experience with using multiple computer systems at any given time, clear and effective communication skills, high proficiency in data collection and recording, and the ability to remain calm under pressure.

About the Role

You'll be responsible for:

  • Accurately and timely capturing call related information, entering all information received into relevant systems for use by dispatchers.
  • Processing updates and further information regarding event status.
  • Managing customer enquiries relating to inbound safety and welfare monitoring service calls, emergency, non-emergency, and fault calls.
  • Providing an excellent customer experience.
  • Dispatching of service orders within regulatory and contractual timeframes, providing notification to senior responders if this performance measure is at risk of being breached.

Key requirements include flexibility, self-motivation, proactive problem-solving skills, and the ability to work under instruction. A strong work ethic, attention to detail, and high competency in CRM applications and Microsoft products are also essential.

Benefits and Perks

We offer a range of benefits including access to LinkedIn learning, a Learning Hub, and a Leading Our People program for all people leaders. Additionally, we provide leading parental support, volunteer leave, cultural leave, energy discounts, supportive leadership, and recognition and reward for value brought to the business.

We foster a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, and those within LGBTQ+ communities.

What We Offer

We are committed to fostering a culture that promotes growth, development, and career progression. As a valued member of our team, you can expect:

  • A comprehensive training program to develop your skills and knowledge.
  • Ongoing career development opportunities.
  • A supportive and inclusive work environment.
  • Access to our Employee Share Plan.

Join us in creating good change, where everyone thrives and grows together.

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