Cyber Security Manager
4 weeks ago
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation.
The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.
Job Requirements- 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.
- 1-2+ years of management experience with a proven track record of driving success.
- Exceptional communication, negotiation, and presentation skills.
- Lead effectively in a highly dynamic and fast-paced environment.
- Possess strong technical and commercial acumen.
- Passionate and enthusiastic about Cybersecurity, Customers, and Darktrace.
- Drive usage, adoption, renewal, and expansion of Darktrace products, and grow ARR.
- Measured on total team goal attainment; key metrics are ACV, POV, and Customer Engagement.
- Participate in emerging management program and/or work with leader in Darktrace to support leadership growth.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI.
- Committed to self-guided learning and professional development to support growth in role.
- Manage a regional team (with a cap on total direct reports) including in-region Team Leads, reports to Director of Success.
- Execute strategic plans to achieve commercial targets including POV quota and pipeline generation for team.
- Provide exceptional leadership, vision, and support to empower their individual teams as well as uphold a strong team culture and set the tone for the wider team, including difficult coaching conversations; demonstrated success in both balancing strategic goal setting and tactical execution.
- Act as primary escalation point for team to the Director, orchestrating resources across the company as appropriate.
- Participate in corporate development methods, techniques, and evaluation criteria for projects, programs, and people to identify and address gaps in skills and resources.
- Lead the creation and development of collaborative content: guidelines, templates, best practices, etc.
- Share responsibility for direction of the region/segment and able to achieve that with minimal direction.
- Share responsibility with Director for hiring needs of their team within assigned region – participating in how best to upskill and scale team and ensure high quality of training and effective oversight of onboarding supported by team lead.
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