Product Service Specialist for Heavy Machinery
2 weeks ago
Caterpillar is seeking a Product Service Specialist to support MineStar Terrain technologies in Brisbane, QLD. This role provides an opportunity to have a significant impact on overall product quality and customer experience.
Key Responsibilities- IDentify and resolve hardware and software issues for dealers and customers
- Implement and utilize standard support processes to respond, restore, and resolve issues
- Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering
- Participate in New Product Introduction (NPI) projects
- Report issues within the CPI process to assure proper resolution to ongoing issues
- Bachelor's degree or 3 years of Product Support experience
- Experience working with heavy machinery electrical systems
- 1 year project management experience
- 5 or more years of experience supporting technology in an industrial or production environment
This position requires open pit mine site support work at times. The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training.
Estimated SalaryAround $100,000 per annum based on national averages for similar positions in Australia.
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