Heavy Machinery Service Coordinator

2 weeks ago


Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full time
About the Role

Hastings Deering, a top 5 Caterpillar dealership globally, is seeking an experienced Heavy Machinery Service Coordinator to join our team in Darwin. This permanent, Monday-to-Friday role comes with a competitive remuneration package and offers excellent opportunities for career growth within our expanding service department.

Key Responsibilities:
  • Act as a liaison between the service team, customers, and product representatives, engaging in effective communication on job scope, pricing, and timeframes.
  • Facilitate accurate invoicing and prompt payment by ensuring segments have complete parts, labor, and work descriptions.
  • Create and maintain records within the Asset Tracker system for all customer and HDAL asset movements.
  • Ensure customer requirements are accurately captured and communicated to the service team through high attention to detail.
  • Implement action plans developed by Service Management to achieve monthly financial performance and revenue targets.
What You'll Get:
  • A highly competitive salary of $85,000 - $100,000 per year, depending on experience.
  • An attractive area allowance of 24.5% on top of your take-home pay.
  • Ongoing training, mentorship, and career development opportunities specific to your role.
  • A supportive team environment spread across Australia and internationally.
  • Access to extensive global career development opportunities through our Sime Darby network.
  • Dedicated programs for physical, mental, and financial well-being.
  • Employee discounts, rewards, and incentive programs.
  • Paid parental leave options.
  • Salary continuance insurance.
  • Free on-site parking.
  • Additional paid travel leave per year.
About You

We're looking for someone with:

  • A relevant trade qualification.
  • Proven experience working in a frontline service department within heavy mining and construction industries.
  • Sound computing skills, including good knowledge of Microsoft AX and Power BI systems.
  • In-depth knowledge of Caterpillar machinery and products.
  • The ability to multitask and manage competing priorities.
  • Excellent communication and interpersonal skills.


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