Career Accelerator: Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $100,000

Are you looking for a career accelerator that will propel you to new heights?

We have an exciting opportunity for a 2-year Graduate Program that will equip you with the skills and experience needed to succeed in your chosen field.

You will earn industry-recognised certifications, receive dedicated mentorship, and enjoy a personalised career path. Our team is passionate about technology and delivering excellent customer service.

This program is designed to accelerate your career growth, focusing on either Project Management, Sales, or Service Management. You will have the opportunity to work with brands and customers who value innovation and exceptional customer experiences.

  • Main Responsibilities
  • Deliver excellent customer service, ensuring all queries are resolved in a timely and efficient manner.
  • Process incoming calls and emails, providing high-quality service to maximise customer satisfaction.
  • Effectively problem-solve and provide solutions for customer inquiries, escalating issues when necessary.
  • Adhere to processes, monthly KPIs, and quality standards.
Key Skills and Qualifications
  • Excellent interpersonal skills, with the ability to build and maintain relationships with internal and external customers.
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
  • A self-motivated and enthusiastic approach, with a passion for delivering exceptional customer experiences.
  • The ability to learn and adapt quickly, with a willingness to take on new challenges and responsibilities.
Benefits
  • Fully-funded industry-recognised certifications to enhance your skillset.
  • Regular pay increases, tied to certification milestones.
  • Ongoing development opportunities, tailored to your career goals.
  • Hands-on experience with the latest technology, driving your career forward.
  • Recognition and reward programs, celebrating your achievements and progress.

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