Rental Services Associate
2 days ago
About the Role
We're seeking a motivated and customer-focused Rental Services Associate to join our team at Avis Budget Group in Brisbane, Queensland, Australia.
Key Responsibilities:
- Establish strong relationships with customers by actively listening to their needs and providing personalized service.
- Review and explain ABG's various add-ons and services to determine the best options for customers.
- Communicate rental procedures and guidelines effectively to ensure a seamless experience.
- Complete rental bookings in a timely and efficient manner while maintaining accuracy.
- Answer customer questions and inquiries in a professional and courteous manner.
Perks and Benefits:
- A competitive hourly rate of $25-$30 AUD per hour, plus loadings and commission incentives.
- A comprehensive wellbeing program, including life insurance, discounted health insurance, and superannuation options.
- Access to Perkbox discounts and offers with hundreds of retailers and big brands.
- Employee discounts on car rental across Avis Budget Group.
- An Employee Assistance Program (EAP) provided by Converge for mental health and wellbeing support.
- Full training provided to help you achieve your goals and reach your potential.
Requirements:
- A full and valid driver's license.
- A minimum availability of 3-4 days per week.
- The ability to work in a fast-paced environment while delivering exceptional customer service.
- Previous experience in retail, hospitality, customer service, sales, or similar roles.
- The ability to follow procedures and adhere to company guidelines and standards.
- Comfortable learning and using various computer systems to accurately input rental information.
About Us:
Avis Budget Group is a leading provider of global transportation solutions with a team of 25,000 driven people performing with purpose. We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain. Our Reconciliation Action Plan enables us to deepen our understanding of our sphere of influence and make a positive difference to the lives of our colleagues, customers, and communities.
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