Customer Financial Solutions Specialist

5 days ago

Bendigo, Victoria, Australia beBeeFinancial Full time $76,000 - $92,000

Empower customers with financial knowledge to overcome hardship and achieve stability.

About the Role

The Customer Support Consultant position plays a vital role in providing assistance to customers facing financial difficulties or hardship, while maintaining acceptable debt loss expense levels.

Your Key Responsibilities
  • Identify and support customers experiencing vulnerability and hardship.
  • Manage collections allocation queues, prioritizing risk to minimize losses.
  • Establish personal contact with customers to secure suitable repayment arrangements.
  • Report on high-risk or potentially fraudulent accounts.
Your Skills and Expertise
  • Banking and finance knowledge.
  • Collections experience with a supportive approach.
  • Negotiation skills for debt repayment solutions.
  • Default process management and National Credit Code understanding.

We offer flexible working options, competitive salary, and 13% superannuation. Our staff enjoy benefits like free counseling, flu vaccinations, and discounted gym memberships. Join us in creating an inclusive culture and diverse workforce that reflects the Australian community.

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