Customer Service Team Member
7 days ago
We are seeking a motivated and professional Customer Service Team Member to join our team at Stratco's Gepps Cross Home Improvement Store. The successful candidate will be responsible for ensuring customers are serviced efficiently and effectively whilst picking up their purchased products.
This is a full-time opportunity working day shift, including some weekends.
Key Responsibilities- Greet and service customers in a welcoming and helpful manner.
- Efficiently and effectively resolve any concerns raised by customers.
- Loading customer vehicles according to safety guidelines.
- Maintaining stock records and stock movements via scanners.
- Strict adherence to critical safety rules to contribute to a safe working environment.
To succeed in this role, you will need:
- Effective problem-solving skills to develop solutions that meet customers' needs.
- Good communication skills, both written and verbal.
- Competency with computer systems for data entry and analysis.
- The ability to work within a fast-paced environment as part of a team or individually.
- A high risk forklift license is desirable but not essential.
We offer a competitive salary of around $60,000 per year, depending on experience, along with a range of benefits including Health & Wellbeing Initiatives, Traineeship & Apprentice Program, Career Development Opportunities, Paid Parental Leave, Employee Referral Incentive, Stratco Team Member Discount Card, Private Health Corporate Discount, Flu Vaccinations, and Employee Assistance Programme.
About StratcoStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
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