CUSTOMER ENGAGEMENT SPECIALIST

1 week ago

Sydney, New South Wales, Australia beBeecustomer Full time $55,000 - $68,000

We are currently seeking a Customer Engagement Specialist to join our team.

This is a casual position that requires excellent customer service skills, a passion for fitness and leisure activities, and the ability to work well in a team environment.

The primary responsibility of this role is to deliver exceptional customer experiences across various touchpoints, including face-to-face interactions, phone calls, and digital communications.

Key Responsibilities:

- Provide personalized support to customers, addressing their queries and concerns in a timely and professional manner.
- Promote center services and programs to customers, ensuring they have a positive experience and are aware of available options.
- Collaborate with colleagues to achieve sales targets and improve overall customer satisfaction.

Skills & Attributes:

- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong problem-solving skills, with the capacity to think critically and resolve issues efficiently.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Familiarity with software packages and point-of-sale systems, with a willingness to learn and adapt new technologies.

About Us:

We are a leading provider of leisure and recreational services, operating across various locations. Our mission is to deliver exceptional customer experiences, while fostering a positive and inclusive community.

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