Customer Service Representative

2 weeks ago


Loganholme, Queensland, Australia CLARENDON HOMES Full time
About Us

Clarendon Homes is a leading Australian-owned residential builder with a strong reputation for delivering high-quality homes and exceptional customer service.

The Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients throughout their construction journey.

Key Responsibilities
  • Provide timely and effective communication to clients regarding project updates, certifications, and variations.
  • Collaborate with site managers to ensure smooth project delivery and address any delays or issues.
  • Finalize handover bookings and completion documentation to ensure client satisfaction.
  • Provide occasional reception relief as needed.
Requirements
  • Proven track record in customer service or related fields.
  • Exceptional communication and interpersonal skills.
  • Organizational prowess and attention to detail.
  • Proficiency in communication tools and platforms.
  • Problem-solving abilities and a client-centric mindset.
What We Offer
  • Career advancement opportunities to help you reach your professional goals.
  • Learning and development opportunities, including online learning platforms and site training.
  • Paid parental leave for primary and secondary carers.
  • Rewards Days for outstanding performers.
  • Discount on building a home.
  • Access to novate leases.
  • Generous employment referral bonuses scheme.
  • Discount from our suppliers.
  • Access to our Employee Assistance Program.


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