
Operational Excellence Specialist
2 weeks ago
Role Overview
The Department of Government Services established to enhance business and citizen experiences. Consolidating daily services, we facilitate seamless interactions.
A dynamic environment where systems are connected and digitised across state and local governments. Our corporate and procurement services are streamlined for efficiency.
About the Position
This role involves leading the Worker Screening Unit's daily operations. Effective leadership in a dynamic, complex time-sensitive setting is required.
Key Accountabilities:
- Strategic and operational excellence in unit performance. Ensuring efficient delivery and continuous improvement.
- Maintaining effective working relationships with key internal and external stakeholders. Influencing and negotiating to achieve program objectives.
- Providing high-level advice and guidance to the Executive Leadership Team and Operational Management Leadership Team. Contributing to organisational objectives and demonstrating commitment to service excellence.
- Coaching, engaging, and delegating to Operational Management staff to enhance capability and achieve business objectives.
- Identifying emerging issues, risks, and trends impacting organisational objectives. Developing innovative solutions and options.
- Contribution to overall strategy and direction. Delivering priorities and building a high-performing workforce focused on safety, wellbeing, collaboration, innovation, professionalism, and engagement.
- Leading strategic development and business planning for Operational Management. Contributing to broader WSU development and planning activities.
- Representing the Worker Screening Unit and deputising for the Director as required.
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