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Client Relations Specialist
2 months ago
Position Overview
We are seeking a dedicated individual to enhance customer satisfaction at our Steel Centre branch. This role involves collaborating with our Sales and Operations teams to ensure a seamless experience for our clients. This is an excellent opportunity for those looking to transition into a new career or expand their existing skills in customer service and sales.
Working Hours
The standard working hours for this position are Monday to Friday, from 7:30 AM to 4:00 PM.
Key Responsibilities
- Addressing customer inquiries through various channels including phone, email, and face-to-face interactions.
- Handling cash transactions, preparing quotes, and processing orders.
- Generating reports to track performance and customer satisfaction.
- Identifying and maximizing sales opportunities.
- Performing general administrative tasks as required.
Candidate Profile
The ideal candidate will be a collaborative team member with a strong customer-centric approach, meticulous attention to detail, and the ability to thrive in a dynamic environment. We are looking for an enthusiastic and resilient individual capable of delivering exceptional customer solutions.
Essential Qualifications
- Proven experience in customer service or sales administration.
- Strong interpersonal skills with the ability to build rapport.
- Familiarity with Microsoft Office and SAP systems is highly valued.
- Experience in estimating and drafting within a related industry is also advantageous.
Employee Benefits
InfraBuild offers a range of central benefits to its employees, which may vary based on your role or location:
- Long Service Leave: Eligible employees can access accrued Long Service Leave after five years of continuous service.
- Parental Leave: Generous paid leave for primary caregivers and partners for eligible employees.
- Employee Discounts: Access to discounts on a wide range of products and services from various brands.
- Health Insurance: Corporate rates for private health insurance are available.
About InfraBuild
InfraBuild stands as Australia's foremost integrated steel manufacturing, distribution, and recycling entity, utilizing electric arc furnaces to produce steel. We cater to both commercial and residential construction, as well as large-scale infrastructure projects, while also supporting primary producers and rural sectors. Our commitment to sustainability includes a goal of achieving carbon neutrality by 2030.
With a comprehensive network of branches across major cities and regional areas, InfraBuild Steel Centre is recognized as Australia's leading supplier of metals and building materials. Our Steel & Tube distribution stream encompasses several well-known service brands.
Why Choose InfraBuild?
- Purpose-Driven Work: Contribute to a sustainable future and be part of a culture that values innovation and diverse perspectives.
- Work-Life Balance: Experience a supportive environment that prioritizes your well-being and personal life.
- Career Development: Engage in a culture that encourages personal growth and professional development.
We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. We welcome candidates from all backgrounds to apply, as your unique perspectives are vital to our mission of creating sustainable steel solutions for the future.
Note: Unsolicited resumes from agencies will not be accepted, and we are committed to responding to every applicant.
