Indigenous Banking Solutions Specialist

3 days ago

Sydney, New South Wales, Australia beBeeIndigenousSupport Full time $60,000 - $90,000

Our mission is centered around supporting Indigenous community customers with exceptional care.

Main Responsibilities:

  • To deliver top-notch customer service through phone-based interactions with Aboriginal and Torres Strait Islander customers.
  • Building genuine relationships with customers by showing empathy, respect, and compassion.
  • Owning customer requests and issues, ensuring complete satisfaction and resolving problems promptly.
  • Developing banking solutions for existing and new clients, meeting targets and exceeding expectations.
  • Maintaining strong relationships with referral partners and stakeholders across the business.

What We Offer:

  • A competitive salary and opportunities for career growth and development.
  • Ongoing learning, feedback, and support from a dedicated team committed to your success.
  • The chance to rotate through different teams to develop expertise in various products, customers, and platforms.

Requirements:

  • 1-2 years of experience in a customer-centric role or company.
  • A genuine desire to support Indigenous customers and understand their complex cultural protocols.
  • A true passion for helping customers achieve their financial goals.
  • Excellent communication and relationship-building skills.

We are committed to creating inclusive and accessible workplaces, branches, products, and services for our customers, employees, and community. Our goal is to provide a welcoming environment where everyone feels valued and respected.

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