Aviation Hospitality Specialist

3 days ago

Sydney, New South Wales, Australia beBee Careers Full time

Embark on a dynamic aviation career with a highly skilled team.

Salary:

This role offers a competitive salary package to attract top talent in the industry.

Job Description:

We are seeking an experienced professional to provide exceptional customer service and front desk support in our Airline Lounge business. As a Concierge, you will be responsible for welcoming guests, assisting with daily operations, and providing information and recommendations to enhance their experience.

  • Welcome guests to the lounge with engagement and warmth
  • Assist with front desk daily operations
  • Conduct guest and carrier enquiries via phone or in person and make reservations and recommendations
  • Servicing guest arrivals and departures

You will work closely with the lounge team and associated aviation companies to ensure seamless delivery of five-star catering, cleaning, and concierge services aligned to our partner brands. Your ability to act without prior authority in matters concerning safety, security, and well-being is essential.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Proven experience in similar positions within a Hosting or Front Office environment
  • Self-motivation and a genuine passion for hospitality and guest service
  • Efficiency in learning and understanding aviation flight schedules, codes, and software platforms, excellent computer skills
  • Excellent communication skills and the ability to work closely with all lounge team members and associated aviation companies
  • A friendly, outgoing personality and a high standard of personal presentation
Benefits:

As a valued member of our team, you can enjoy:

  • Penalty rates for working outside regular hours
  • 12 weeks of paid parental leave
  • Access to a wide variety of training and development opportunities
  • Immediate access to retail discounts only available to Compass Group employees

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