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About Liberty Financial Group
We are a leading non-bank lender in Australia, dedicated to providing free-thinking loans and helping people get financial. Our mission is to deliver exceptional experiences for our customers, and we pride ourselves on being a collaborative and social community that values fairness, learning, accountability, investment, and resourcefulness.
About the Role
We are seeking a Loss Mitigation Officer to work with our clients to assist and resolve the impact of financial hardship. As a Loss Mitigation Officer, you will be responsible for managing a portfolio of client accounts, creating tailored solutions for clients experiencing financial hardship, and developing a positive rapport with clients by being empathetic, conscientious, and responsible.
You Will Be Responsible For:
- Managing a portfolio of client accounts to ensure timely and effective resolution of financial hardship
- Creating tailored solutions for clients experiencing financial hardship, taking into account their individual circumstances and needs
- Developing a positive rapport with clients by being empathetic, conscientious, and responsible, ensuring that their concerns are heard and addressed
- Providing exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner
About You:
- You have excellent communication and interpersonal skills, with the ability to communicate clearly and confidently on the phone
- You have a natural empathy with clients and the ability to deal with sensitive circumstances, ensuring that their concerns are heard and addressed
- You are accountable and able to manage your own work, prioritizing tasks and meeting deadlines
- You are dedicated, responsible, and conscientious, with a strong commitment to delivering exceptional customer service
Why Join Liberty Financial Group?
We celebrate people bringing their most genuine and authentic selves to work, and we're incredibly proud of the diverse and inclusive culture we've built. We're living this commitment through our gender equality, disability, LGBTQIA+, mental health, and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders, and other cultural minority communities.
We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be a certified B Corporation and endorsed by Work180.
We are thrilled to be the ABA Employer of Choice 2022, Employer of the Year 2021 at the Women in Finance Awards, and MFAA Diversity and Inclusion Award 2022 - we will never be finished making Liberty the best place to work. We believe it's the little extras that can make a big difference in helping our team meet their needs. There's more to working at Liberty than just great financial rewards – we provide access to a large number of great benefits such as:
- Wellness perks including, free counselling, yoga and meditation classes, flu vaccinations, health checks, massages, private health and gym subsidies
- We are social with monthly themed lunches and events, EOY and EOFY parties
- On-site company provided school holiday program
- Community groups such as our internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts) and more.
- An opportunity to give back to the community with our Lend-A-Hand initiatives
- Career progression opportunities with access to online development courses