Support Specialist

1 month ago


Bentley, Western Australia First Focus Full time
About First Focus

First Focus is a leading Managed Service Provider in Australia, known for its commitment to excellence and customer satisfaction. We're a dynamic and growing company with a strong focus on innovation and employee development.

Job Summary

We're seeking an exceptional IT professional to join our team as a Support Specialist. As a key member of our Service Desk, you'll be responsible for providing remote support to our clients, troubleshooting technical issues, and collaborating with our team to deliver exceptional service.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot complex technical issues and collaborate with our team to resolve them
  • Work with our clients to understand their technical requirements and provide tailored solutions
  • Stay up-to-date with the latest technologies and best practices in the industry
  • Collaborate with our team to develop and implement new processes and procedures
Requirements
  • 3+ years of experience in a technical support role
  • Strong knowledge of Microsoft Azure, Active Directory, and Exchange
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and ability to maintain accurate records
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Flexible working arrangements and work-life balance
  • Access to the latest technologies and tools
How to Apply

If you're a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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