Support Specialist
1 month ago
First Focus is a leading Managed Service Provider in Australia, known for its commitment to excellence and customer satisfaction. We're a dynamic and growing company with a strong focus on innovation and employee development.
Job SummaryWe're seeking an exceptional IT professional to join our team as a Support Specialist. As a key member of our Service Desk, you'll be responsible for providing remote support to our clients, troubleshooting technical issues, and collaborating with our team to deliver exceptional service.
Key Responsibilities- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot complex technical issues and collaborate with our team to resolve them
- Work with our clients to understand their technical requirements and provide tailored solutions
- Stay up-to-date with the latest technologies and best practices in the industry
- Collaborate with our team to develop and implement new processes and procedures
- 3+ years of experience in a technical support role
- Strong knowledge of Microsoft Azure, Active Directory, and Exchange
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain accurate records
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Flexible working arrangements and work-life balance
- Access to the latest technologies and tools
If you're a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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Bentley, Western Australia First Focus Full timeAbout First FocusFirst Focus is a leading Managed Service Provider in Australia, known for its commitment to excellence and customer satisfaction. We're a dynamic and growing company with a strong focus on innovation and employee development.Job SummaryWe're seeking an exceptional IT professional to join our Service Desk team as a Support Specialist. As a...
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