Hearing Support Specialist
3 days ago
We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 employees worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our team members.
**Our Purpose**
We empower people to rediscover all the emotions of sound. It motivates, guides, and allows us to explore new innovations, horizons, and opportunities for the business, our customers, and each other.
**Our Values**
As we grow, our values guide how we act and what we do as One Company. We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our employees to think freely, perform, and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up.
**About This Role**
We are on the lookout for an energetic and customer-centric individual to join our talented team working at our Ocean Shores Clinic.
As someone who loves helping people to rediscover the emotions of sound, you will:
- Perform hearing screening checks and hearing aid maintenance (Full training provided).
- Provide face-to-face and phone-based customer support.
- Confirm/schedule customer appointments through Diary and Inbox management.
- Source external lead generation opportunities and roll-out local marketing initiatives to drive customer engagement.
- Assist our clinics to perform more effectively through reporting and solution follow-ups.
- Provide administrative support to our Audiologists and the clinic.
**About You**
If you're someone who loves to offer amazing customer support and client care, then we would love to hear from you.
In addition to your enthusiasm and passion for helping people, you will ideally have:
- Previous experience in a face-to-face customer service/retail role.
- Strong interpersonal and communication skills.
- Good computer skills and be tech savvy.
- Previous administration experience an advantage, however, full training will be provided.
- Sales experience an advantage.
**What We Offer**
- Attractive salary PLUS competitive commission structure.
- A day off to celebrate your Birthday.
- Company-provided uniform + laundry allowance.
- Yearly flu vaccinations.
- Amplifon training, career, and learning development opportunities.
- Free access to our Employee Assistance Program.
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends.
- Join our conferences and team functions throughout the year.
- Discounted Private Health Insurance and other benefits and products.
- Employee referral bonus when you introduce your friends and family to us.
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team.
- Opportunity for global assignments.
**What We Do**
We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
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