Customer Service Consultant

3 weeks ago

Padstow, New South Wales, Australia Dulux Full time
Job Overview

We are seeking a skilled Customer Service Consultant to join our team at Dulux. As a Help and Advice Customer Service Consultant, you will be responsible for providing technical support and assistance to our customers via phone, email, and LiveChat. This is an exciting opportunity to work with a leading brand in the decorative paint industry and to develop your skills in customer service and technical support.

Key Responsibilities
  • Answer customer enquiries via different methods for technical, colour and service assistance
  • Troubleshoot and resolve customer issues using product knowledge and available resources
  • Escalate complex issues to appropriate teams
  • Document interactions and feedback via the CRM system
  • Follow up with customers for satisfaction, participate in training, and contribute to process improvement
  • Availability to work on a rotating roster including some weekend work

Benefits
  • Opportunities to work flexibly at all stages of your career
  • Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
  • Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
  • Give back to the communities in which we live and work, with our "Community Action Day" and other programs
  • Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
  • 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
  • Feel truly valued through our employee recognition programs
  • Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Requirements
  • Previous customer service/technical support experience in a call centre environment is desirable
  • A high level of proficiency in English, both written and spoken
  • Computer and tech-savvy
  • Expertise in diagnosing and resolving technical and colour-related queries through logical thinking and troubleshooting
  • The ability to work well under pressure and handle multiple tasks simultaneously

About Dulux

DuluxGroup is a leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings. We are proud to be an equal opportunity employer and value diversity and inclusion in our workplace. We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

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