
IT Support Specialist
1 month ago
Hastings Deering (Australia) Ltd is seeking a skilled IT Support Analyst to join our team in Mackay. As a key member of our Technology Customer Services team, you will provide high-quality IT desktop support to our internal customers.
The successful candidate will have solid experience working in a customer-oriented IT Support Analyst Level 2 role, with exceptional stakeholder engagement and communication skills. You will be solution-focused, a self-starter with the ability to work unsupervised, and have a high degree of initiative.
You will be responsible for monitoring and prioritizing the Service Desk ticketing system, responding quickly and effectively to requests, and providing desktop support and remote troubleshooting support on desktop issues. You will also document all reported incidents through ITIL practices and resolve issues for Level 2 Desktop Support.
Key Responsibilities
- Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue
- Provide desktop support and resolve customer problems and provide remote troubleshooting support on desktop issues
- Document all reported incidents through ITIL practices
- Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit
About You
You will have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals. Tertiary qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE), are highly regarded.
About the Benefits
- A rewarding career with diverse opportunities
- A competitive remuneration package
- Employee Assistance Program for employees and their families
- Discounts on private health, vehicles, travel, and more
- A culture of inspiration, innovation, collaboration, and execution
- Ongoing training and support to further your career
- Free on-site parking
How to Apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now.
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