Hearing Specialist and Customer Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $48,000 - $64,000

At WSAudiology, we believe in unlocking human potential by bringing back hearing for millions of people around the world.

We invite you to join our team as a Customer Care Coordinator. In this role, you will play a vital part in helping customers achieve their goals through exceptional customer service and support.

As a Customer Care Coordinator, your main responsibilities will include engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.

  • You will schedule appointments for hearing assessments and consultations with our expert audiologists.
  • Guiding customers through our innovative range of hearing devices and accessories.
  • Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
  • Contributing to local marketing efforts to promote our clinic and its services.
  • Performing minor hearing aid repairs (training provided).

To succeed in this role, you will need 2+ years of experience in delivering customer service in retail or allied health environments.

Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.) are also essential.

Attention to detail, a solid administrative background, and a collaborative spirit are key attributes required for this position.

A positive, team-oriented attitude with the ability to work independently when needed is also important.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.

Benefits
  • A competitive remuneration package.
  • Ongoing training and continuing professional development to support your career growth and opportunities.
  • Clinic incentives available throughout the year.
  • Paid Parental Leave.
  • Hearing Aid Benefits available to Employees, Family and Friends.
  • Access to Employee Assistance Program (EAP) at no cost.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience.

Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment.

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