Monitoring Centre Security Specialist

4 days ago


Mulgrave, Australia SECUREcorp Full time

Role Overview


Securecorp is seeking a skilled and dedicated individual to join our Monitoring Centre team as a Monitoring Centre Security Specialist.


About the Opportunity


As a key member of our 24/7 security surveillance team, you will play a vital role in providing exceptional customer service and ensuring the safety and security of our clients and their properties.


Key Responsibilities



  • Monitoring of alarms and CCTV systems to identify potential incidents
  • Responding to high-volume outbound and inbound calls in a timely and professional manner
  • Liaising with police, internal stakeholders, and clients to resolve incidents and maintain strong relationships
  • Compiling and submitting accurate and detailed reports in a timely manner
  • Occasionally performing data entry tasks to support the team's administrative needs

Requirements



  • A current Monitoring Licence is a must
  • Excellent customer service skills and the ability to work in a fast-paced environment
  • Experience in customer service and/or security/monitoring, with a focus on alarm response and monitoring
  • Ability to assess potential incidents and implement risk mitigation strategies
  • Strong communication and written skills, with the ability to compile and submit reports in a timely manner
  • A mature outlook and a commitment to providing exceptional service
  • Proficient in PC skills for report writing and intermediate keyboard and computer skills
  • Australian Driver's Licence

What We Offer



  • Recognition and rewards for outstanding performance
  • Opportunities for career growth and professional development
  • Wellbeing support, including an Employee Assistance Program and wellbeing platform
  • Skill development opportunities through online programs


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