Business Intelligence Analyst

2 weeks ago

Sydney, New South Wales, Australia NielsenIQ Full time

We are seeking a highly motivated and analytical Business Intelligence Analyst to join our team at NielsenIQ. As a Business Intelligence Analyst, you will play a critical role in delivering market measurement and insight to our clients.

About the Role

This is an exciting opportunity to work with a leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In this role, you will be responsible for working with the Client Success and Solutions team to deliver market measurement and insight to our Australia and New Zealand clients.

You will ensure that all standard deliverables are met, always aiming to uncover great insights that inform our clients' decision making. You will work with the project team to identify key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources.

The role includes processing, manipulating & interrogating all CGA data sources to deliver best in class market intelligence, information & insight to our clients. You will support the Client Success team to build & maintain great client relationships by providing outstanding customer service & deliverables through utilisation of the Client Success Framework.

Key Responsibilities
  • Reporting & Database Deliveries:
    • Ensure CS validation of OPM is complete
    • Deliver production period reports & databases to clients accurately and timely
    • Utilise Discover/Answers as needed
    • Collaborate with other GCMs/CMs to share best practice reporting
  • Insight, Consultancy & Presentation:
    • Question & challenge client briefs to ensure clarity
    • Identify correct data sources and methodologies to answer client briefs & questions
    • Extract required data for analysis or briefs
    • Interpret data to reveal relevant insights using market knowledge
    • Create presentations with guidance from CM & SIM
    • FOLLOW the Client Success Framework
  • Client/Project Management:
    • Deliver excellent customer and stakeholder service
    • Build relationships with assigned key contacts
    • Handle simple requests and queries from clients and Client Solutions team
    • Support first line client/commercial team for Database, Reporting or Answers queries
    • Communicate features & benefits of CGA services
    • Share interesting trends or insights with clients
    • Proactively understand client businesses through reading/research & team discussions
    • Gain commercial awareness & understanding of CGA's client portfolio
  • Leadership:
    • Manage weekly resourcing and communicate effectively with CM & SIM
    • Provide regular progress updates on deliveries
    • Support & upskill fellow account analysts
Qualifications
  • Proficiency in business English, both verbal and written
  • Advanced communication and data visualization skills, with a focus on effective storytelling techniques
  • Demonstrated ability to work efficiently in a digital-enabled environment
  • Proven capability to operate effectively within a virtual work setting
  • Extensive knowledge of Microsoft Excel and PowerPoint
  • Strong organisational and interpersonal skills
  • In-depth understanding of the commercial industry
  • Demonstrated passion for analytics and commitment to client satisfaction
  • University degree or equivalent professional experience
  • Relevant analytical internship experience for recent graduates
What We Offer

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus a range of benefits including flexible working environment, volunteer time off, LinkedIn Learning, and Employee-Assistance-Program (EAP).

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full ViewTM. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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