Chief Revenue Officer

5 days ago

Melbourne, Victoria, Australia EnableSearch Full time

Company Overview

We are a profitable SaaS company with a solid foundation and the backing to achieve our long-term vision. We have self-funded our growth for years and recently secured investment from a well-known Melbourne firm to accelerate our expansion.

Job Description

The Chief Commercial Officer (CCO) will be responsible for leading all revenue-generating functions, strengthening customer relationships, and driving commercial excellence. This includes overseeing sales, marketing, customer success, partnerships, and operations to exceed revenue targets, enhance customer advocacy, and improve retention.

Responsibilities

  • Revenue Growth – Develop data-driven revenue strategies, optimise pricing, reduce churn, and expand sales opportunities.
  • Sales Leadership – Drive sales performance, enhance pipeline efficiency, and improve conversion rates.
  • Customer Success – Strengthen retention, increase adoption, and maximise customer lifetime value through a structured success framework.
  • Marketing – Elevate brand positioning, run targeted campaigns, and boost acquisition and retention.
  • Operations – Optimise service delivery, streamline support workflows, and ensure compliance.
  • Strategic Partnerships – Identify and secure partnerships that drive long-term growth.
  • Revenue Forecasting & Reporting – Deliver accurate revenue insights to leadership and the Board.

Requirements

  • Leadership Experience: 10+ years in senior SaaS leadership roles, spanning sales, customer success, marketing, or revenue operations, with a strong track record of driving substantial revenue growth.
  • SaaS Expertise: Deep knowledge of SaaS business models, pricing strategies, customer acquisition, retention, and key growth metrics.
  • Strategic Leadership: Ability to align sales, marketing, and customer success with overall business objectives while collaborating across Product, Engineering, and Operations teams.
  • Customer Success & Retention: Proven ability to oversee the entire customer journey, from onboarding to ongoing engagement, with a focus on increasing retention and reducing churn.

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