Operational Management Specialist

2 days ago

Liverpool, Australia Krispy Kreme Full time

Krispy Kreme is committed to delivering exceptional products and services to our customers. Our team members are the backbone of this commitment, and we rely on our Manufacturing Team Leaders to ensure seamless operations across all shifts.

As a key member of our team, you will be responsible for:

  • Shift Planning and Execution: Utilize Krispy Kreme's systems and processes to effectively plan and execute all shifts, ensuring adequate staffing levels and efficient task allocation.
  • Tactical Leadership: Leverage your understanding of team members' skills and knowledge to provide guidance, support, and motivation during each shift, driving high-quality performance and adherence to standards.
  • Task Completion and Quality Assurance: Oversee the timely completion of assigned tasks while maintaining stringent quality standards, collaborating with the Manufacturing Manager as needed to address any issues.
  • Labour Management: Work in conjunction with the Manufacturing Manager to optimize labour utilization, meeting predetermined targets and contributing to overall store success.
  • Employee Development and Support: Foster a positive work environment by addressing employee concerns, providing constructive feedback, and promoting ongoing learning and development opportunities.
  • Communication and Briefings: Conduct regular team briefings and one-on-one meetings to keep employees informed and engaged, aligning their efforts with company goals and objectives.
  • Training and Development: Plan and lead learning activities tailored to individual and store needs, enhancing team members' skills and competencies.
  • Food Safety and Quality Control: Ensure that team members adhere to food safety protocols, maintaining a clean and safe working environment and overseeing product quality to meet customer expectations.
  • Flexibility and Adaptability: Demonstrate flexibility in adjusting to changing circumstances, including varying shift patterns, weekends, and holidays, to meet business demands.

We seek individuals who possess:

  • A proven track record in retail or food and beverage operations.
  • An awareness of the importance of quality standards and customer satisfaction.
  • The ability to motivate and inspire others to achieve excellence.
  • A deep understanding of training principles and effective communication techniques.
  • A commitment to upholding company values and ethical practices.
  • Strong leadership skills, with a focus on developing high-performing teams.
  • Familiarity with Krispy Kreme's products and brand identity.

We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience and qualifications.

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