
Luxury Front Desk Coordinator
3 days ago
At Merse Wellness Spa, we're redefining wellness and recovery. Our spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other.
Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas to luxurious hot spas and cold plunge pools. Whether you're looking to speed up your muscle recovery or enhance your overall well-being, we have everything you need.
The Role: As a Front Desk Receptionist, you'll be the first face our members see when they enter the spa. You'll help them find what they need with your professional service, providing electric experiences with every interaction.
Key Responsibilities:
- Greet everyone and serve customers at the front desk.
- Booking customers in for services and giving spa tours.
- Answer calls, handle queries, and listen to complaints.
- Maintain consistent sales by answering calls and attending to walk-ins.
- Upsell memberships to existing members.
- Linen inventory, replacing towels throughout the spa.
- Surface cleaning where required and stocktakes.
What You'll Need to Succeed:
- Experience in a similar role.
- Ability to solve problems and overcome obstacles.
- Outstanding communication abilities.
- Customer-focused with a desire to achieve exceptional customer outcomes.
- Computer literacy and ability to learn new systems.
- Current First Aid and CPR Certificates.
Benefits:
- A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- FREE gym membership to all Fitness Cartel locations.
How to Apply: Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with us and what you can bring to our team.
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