Frontline Client Service Specialist

3 days ago


Cardinia, Australia beBeeCommunication Full time $59,904 - $62,464
Job Title:

Client Service Representative

Key Responsibilities:
  • Greeting and welcoming residents, visitors, and families with a friendly demeanor, creating a positive atmosphere.
  • Managing incoming calls, directing them to relevant departments or individuals, handling inquiries efficiently.
  • Scheduling appointments for residents to see medical professionals, therapists, or service providers as needed.
  • Registering and monitoring visitors, ensuring security protocols are followed.
  • Providing information and assistance to residents and their families, addressing queries and concerns, connecting them with staff members when necessary.
  • Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail, and deliveries.
Required Skills and Qualifications:
  • Ability to manage rostering and team member allocations.
  • Experience using employee scheduling software.
  • Adaptability, passion, and willingness to learn.
  • Collaborative teamwork skills.
  • Effective communication abilities.
Benefits:
  • Above Award Rates.
  • Significant employee discounts.
  • Allowances: Uniform, meals, shift, and public holidays.
  • Paid Training and Development days.
  • Reward and Recognition programs.
  • Employee Assistance Program.


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