Dining Experience Maestro

2 weeks ago

Gold Coast, Queensland, Australia beBeeManagement Full time $80,000 - $100,000
Key Account Manager

Unlock the Key to Success

As a seasoned hospitality expert, you have an incredible opportunity to become the mastermind behind our vibrant venue in Surfers Paradise.

Our ideal candidate is a dynamic leader with exceptional customer service skills and a knack for problem-solving in fast-paced environments. If you're passionate about delivering unforgettable experiences and embodying the spirit of Surfers Paradise, this role is tailor-made for you.

Responsibilities include:

  • recruit, train, and inspire a team committed to providing unparalleled service; lead by fostering a positive work environment and facilitating staff development;
  • ensure every guest feels welcome and enjoys an authentic Mexican dining experience; address and resolve any patron concerns with poise and efficiency to maintain an exemplary reputation for excellent service;
  • oversee daily operations, ensuring the restaurant runs smoothly and efficiently; manage reservations, seating, and dining flow during peak hours;
  • manage the venue's financial objectives by preparing budgets, scheduling expenditures, analysing variances, and implementing corrective actions when necessary;
  • uphold high standards of food and beverage quality, freshness, and presentation; monitor and maintain adherence to recipes and service standards;
  • ensure compliance with all local, state, and federal regulations concerning health, safety, and alcohol service; maintain a safe and clean environment for both patrons and staff;
  • collaborate with the marketing team to implement strategies that enhance the venue's visibility and reputation; plan and promote events, specials, and new menu items;
  • conduct inventory tracking, including ordering supplies, managing stock levels, and minimising waste, all while maintaining the quality of ingredients synonymous with authentic Mexican cuisine;
  • build and maintain relationships with suppliers to secure the best prices and products; regularly review vendor contracts to ensure competitive pricing and quality;
  • analyse and report on financial performance, customer satisfaction, and staff efficiency; use data to inform business decisions and strategies;
  • oversee the maintenance of the venue's aesthetic, ensuring the decor, music, and lighting contribute to an inviting and culturally rich dining atmosphere;

To excel in this role, you'll need:

  • exude passion for exceptional customer service and possess a knack for problem-solving in dynamic environments;
  • embodiment of the vibrancy of Surfers Paradise, bringing energy, enthusiasm, and a professional flair to the venue;
  • proven track record in venue or hospitality management, with the ability to lead a team to new heights;
  • understanding of the importance of building and nurturing a community, both within the team and with customers;

What you'll receive:

  • competitive salary with opportunities for growth as you help expand our family of venues;
  • the chance to work in one of the most exciting and dynamic locations on the Gold Coast, where work-life balance is woven into the fabric of your career;
  • a supportive and inclusive work environment that values your contribution and is committed to your personal and professional development;

Are you ready to unlock the key to success? We want to hear from you.

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