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Help Desk Administrator

1 week ago

Sydney, New South Wales, Australia Splend Full time

Splend's Benefits

We believe in creating a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

As an IT Support Engineer at Splend, you'll be based out of our Sydney CBD Head Office, working on a combination of IT support activities including service desk support, process optimisation, system configuration, hardware and networks tasks, and business support.

The ideal candidate will have a background in IT support, IT operations, networks, or systems engineering roles, with experience working in Microsoft Azure and Entra ID. Excellent communication and coordination skills are essential for this role.

You'll work closely with internal teams, our Managed Services Provider, and other third parties as needed. Project management and administration of hardware & networks backlog are also key responsibilities.

This is a great opportunity to work with a leading company in the transportation sector, reducing carbon footprint globally by transitioning our fleet to electric vehicles.

  • We're looking for someone who can monitor and resolve support requests related to hardware, software, vendor platforms, and networks.
  • Configuration of low-code and integration-based solutions, including in Entra ID and Azure, is a key responsibility.
  • Update and maintain user access matrix and key IT Operations documentation.
  • Project & process management and administration of hardware & networks backlog.
About Us
  • A background in IT support, IT operations, networks, or systems engineering roles.
  • Experience working in Microsoft Azure and Entra ID, Atlassian / Jira Service desk, low-code configuration tools such as PowerShell and other similar tools.
  • Excellent communication and coordination skills.
  • Experience working in a hybrid IT Operations environment with responsibilities shared across internal resources and an external Managed Services Provider.
  • Desirable: certifications in Azure, AWS, or cyber security.