Service Design Strategist

6 days ago


Melbourne, Victoria, Australia National Australia Bank Full time
Job Summary

This is a Fixed Term 6 month contract position as a Design Operations Principal.

Main Responsibilities
  1. Mature research operations across the design team and the broader NAB ecosystem;
  2. Improve the maturity of service design methods and processes across our design team;
  3. Establish and embed a consistent Experience Design framework for NAB to improve quality and impact of design outputs, with a focus on Service Design;
  4. Set the roadmap and approach to uplift Design maturity, developing capability programs and community of practice, focusing on Service Design and Research;
  5. Input into design strategies, planning, and execution;
  6. Recommend and deliver tools and frameworks required for Design;
  7. Drive Design team cadences to enhance efficiencies, collaboration, and outcomes.
Requirements
  • Strong hands-on experience in research and service design and a passion to uplift the capability and understanding across a broad set of stakeholders and designers;
  • Mature level of analytical capability;
  • Strong level of communication and relationship management;
  • Confidence in prioritization of multiple requirements;
  • Ability to lead on and deliver strong risk and control outcomes;
  • Demonstrated efficiency and resilience;
  • Understanding of the financial services sector;
  • Relentless focus on increasing design maturity to maximize ROI on design.


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    We're seeking an experienced designer to join our team as a Visual Experience Strategist. In this role, you'll have the opportunity to work with a multidisciplinary team of designers, product managers, and engineers to design and deliver digital products that meet the needs of our customers.About the RoleAs a Visual Experience Strategist, you'll be...


  • Melbourne, Victoria, Australia Agency Iceberg Pty Ltd Full time

    Boutique PR, Advertising and Marketing ServicesWe are a leading agency that specialises in connecting industry leaders with high-calibre talent in Sydney & Melbourne.Creative Content Strategist (Sport + Lifestyle)A Creative Content Strategist with 3+ years of experience is required to develop innovative content solutions. Background in creative ideation,...


  • Melbourne, Victoria, Australia Fluence Energy Full time

    At Fluence Energy, we are seeking an experienced Procurement Strategist to lead and take ownership of procurement activities for Battery Energy Storage Solution Projects in Australia.The successful candidate will be responsible for developing and implementing sourcing and procurement strategies to support tenders and project delivery. This will involve...


  • Melbourne, Victoria, Australia MARS Recruitment Full time

    This Ecommerce UX Strategist role is responsible for leading end-to-end UX & UI design within the agile product development lifecycle.Key ResponsibilitiesConduct user research, engaging with customers and front-line staff to identify pain points and drive design decisions.Develop user flows, wireframes, prototypes, and journey maps to maintain design systems...


  • Melbourne, Victoria, Australia QBE Insurance Group Full time

    About the RoleWe are seeking an experienced Data Protection Strategist to join our Infrastructure team. In this role, you will be responsible for setting the technical direction for storage and data protection technologies globally.You will work closely with regional service assurance teams and outsourced technology partners in various regions to ensure the...


  • Melbourne, Victoria, Australia Xero Full time

    Job DescriptionXero is seeking an Observability Strategist to drive the organization's observability strategy, collaborating closely with SRE and product engineering teams. This role involves defining a comprehensive vision, translating technical challenges into actionable product initiatives, and identifying gaps in monitoring and logging capabilities.This...


  • Melbourne, Victoria, Australia ANZ Full time

    At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve.We're looking for a talented Digital Content Strategist to join our team and support the discovery, development and delivery of Partnerships & Ecosystems in the ANZ Plus app.You'll be part of our Content Design team, working closely with designers, squads...

  • Content Strategist

    19 hours ago


    Melbourne, Victoria, Australia SINCLAIR Full time

    We're seeking a highly skilled Content Strategist to develop and implement comprehensive content strategies for our diverse portfolio of clients. This client-facing role requires the ability to plan, schedule, and adjust content based on performance insights.The ideal candidate will have proven experience in content strategy within an agency or client-facing...


  • Melbourne, Victoria, Australia Capgemini Full time

    About the RoleWe are seeking an experienced Senior Transformation Strategist to join our team. As a key member of our Digital Transformation practice, you will be responsible for leading large-scale service, sales and marketing transformations for our clients. Your expertise in transforming service, sales and marketing operations will empower organizations...


  • Melbourne, Victoria, Australia NTT DATA, Inc. Full time

    About the PositionThis role will see you working as an Augmentation Services Strategist at NTT DATA, Inc. You will be responsible for executing the company's Augmentation Services strategy, primarily focused on driving services solutions into the VIC market liaising with Customers and Sales Management teams.You will hold responsibility for a patch of...


  • Melbourne, Victoria, Australia Thoughtworks Inc. Full time

    The key to creating impactful digital products lies in the seamless integration of business strategy, design, and technology. As a Platform Product Strategist at Thoughtworks Inc., you will play a pivotal role in orchestrating this behind-the-scenes integration, prioritizing the customer experience from vision to execution.About the RoleDevelop an...


  • Melbourne, Victoria, Australia Resources Group Full time

    Culture and Behaviour ExpertWe're looking for a passionate insights-led strategist with experience in qualitative research methodologies in a commercial consulting firm.You should have a deep understanding of cultural insights, behavioural theory, and big qual data.This role involves building rapport and understanding business needs, helping to unpack client...


  • Melbourne, Victoria, Australia MedHealth Group Full time

    About Med Health GroupAt Med Health, we empower organisations to improve life, health, and employment outcomes while focusing on the individual. Our Personal Injury Division comprises 15 brands offering a range of services including rehabilitation and return-to-work solutions, medical assessments, and business services for law firms.The RoleWe are seeking a...


  • Melbourne, Victoria, Australia Garden Street Gin Club Full time

    Key ResponsibilitiesWe're seeking a skilled Performance Creative Strategist to develop and optimize our paid media creatives. As a key member of our team, you'll drive customer engagement and acquisition through impactful storytelling.Your responsibilities will include:Creative Ideation & Strategy: Develop innovative concepts and strategies for digital...


  • Melbourne, Victoria, Australia Squiz Full time

    About the Role:We are currently seeking a highly skilled and experienced Digital Transformation Strategist to join our team.The ideal candidate will have a proven track record of delivering successful digital transformation projects, with expertise in designing and implementing cutting-edge digital solutions that drive business growth and improvement.This...


  • Melbourne, Victoria, Australia Easygo Full time

    Take your career to new heights as a Creative Visual Strategist at Easygo, where creativity meets innovation.We're seeking a talented Multimedia Designer to join our team and push the boundaries of visual storytelling.The position of Digital Creative Lead at Easygo offers a unique opportunity to develop strategic thinking and drive creative solutions...


  • Melbourne, Victoria, Australia Canva Full time

    About CanvaCanva is a leading platform for creative professionals and businesses to design, publish, and collaborate on visual content.Job SummaryWe are seeking a highly skilled Marketing Performance Strategist to join our B2B Growth Marketing team. As a key member of the team, you will be responsible for developing and executing comprehensive performance...


  • Melbourne, Victoria, Australia Red Design Group Full time

    We require a skilled and organized Design & Project Coordinator with experience in project coordination, preferably in the architecture or interior design industry.The successful candidate will be responsible for managing and coordinating various projects within the hospitality, retail, residential, and commercial sectors, ensuring they meet our high...


  • Melbourne, Victoria, Australia Red Design Group Full time

    We are seeking a highly organized and creative Design & Project Coordinator to join our team, working on architecture and interior design projects globally.The ideal candidate will be responsible for managing and coordinating various projects within the hospitality, retail, residential, and commercial sectors, ensuring they meet our high standards of...


  • Melbourne, Victoria, Australia Red Design Group Full time

    We are seeking a highly organized and creative Design & Project Coordinator with a passion for design to join our team, working internationally across our projects in Australia, Vietnam, Singapore, Dubai, and the USA.The successful candidate will be responsible for managing and coordinating various projects within the hospitality, retail, residential, and...