Customer Service and Financial Coordinator

2 days ago

Hindmarsh Island, South Australia AnglicareSA Full time
Job Description

We are seeking an experienced Customer Service and Financial Coordinator to join our team at AnglicareSA. This is a full-time permanent position that offers flexible working arrangements, salary packaging benefits, and the opportunity to work in a fast-paced office environment.

About the Role

This role involves providing exceptional customer service to NDIS customers while ensuring accurate management of financial and administrative records. You will be responsible for reviewing customer plans, liaising with plan managers, NDIA, and carers to secure funding, and completing billing as required.

You will also provide partnership with the finance team to ensure accurate billing and statement recovery processes are met. Additionally, you will generate regular reports, maintain documentation, data, and statistics using program service systems, and coordinate with customers, managers, and stakeholders to secure funds for supports and invoice accordingly.

Key Responsibilities
  • Provide exceptional customer service to NDIS customers, ensuring accurate management of financial and administrative records.
  • Review customer plans, liaise with plan managers, NDIA, and carers to secure funding, and complete billing as required.
  • Partnership with the finance team to ensure accurate billing and statement recovery processes are met.
  • Generate regular reports, maintain documentation, data, and statistics using program service systems.
  • Coordinate with customers, managers, and stakeholders to secure funds for supports and invoice accordingly.
Requirements
  • Certificate IV in Business Administration or equivalent.
  • Minimum 12 months experience in a similar role is essential.
  • Knowledge around billing and finance specifically NDIS service bookings and billing is desirable.
  • High-level computer skills, including use of Microsoft Office and navigation and use of customer database system, Salesforce Lumary is desirable.
  • Analytical and problem-solving skills, including ability to interpret, analyse data, with a focus on identifying errors and improving systems.
  • Able to manage workloads and prioritise tasks accordingly, contributing to teamwork culture.
  • NDIS Worker clearance, Working with Children Check, and National Police clearance or willingness to obtain.
What We Offer
  • Flexible working arrangements, including working from home, part-time work, compressed working weeks, and flexible working hours.
  • Salary packaging benefits, allowing you to increase your take-home pay by decreasing the amount of tax you pay.
  • Meal Entertainment and Holiday Accommodation Card, providing you with an additional tax-free benefit per year.
  • Paid parental leave, including superannuation paid on parental leave.
  • Paid study leave, and financial education assistance up to $6,000.
  • Genuine career development opportunities across the organisation.
  • Discounted motor vehicles and gym memberships.
  • BUPA and Medibank health cover discounts.
  • Access to our Employee Assistance Program for you, and your family.
  • A diverse and supportive team culture, with a focus on improving lives by working collaboratively.
About AnglicareSA

As one of SA's largest social services providers, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our employees and volunteers support individuals, families, and communities, responding to their immediate needs and working with them to build capacity to restore and maintain dignity and control in their lives.

We believe in social justice, the equal worth of each citizen, equality of opportunity, and the importance of strong communities. Together, we change lives.

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