Customer Service and Billing Specialist

4 days ago

Hindmarsh Island, South Australia AnglicareSA Full time
Job Description

We are seeking an experienced administration professional to join our team as a Customer Service and Billing Specialist.

Job Summary

This is a full-time permanent position in an industry leading not-for-profit organisation. As a Customer Service and Billing Specialist, you will be responsible for ensuring NDIS customer financial and administrative records are accurately managed.

Key Responsibilities
  • Complete customer billing as required, and ensure appropriate measures and checks are completed within the customer data base system to allow accuracy.
  • Review NDIS customers' plan and initiate actions to secure funding and ensure funds are available for customers to utilise.
  • Provide partnership with the finance team to make sure accurate billing and statement recovery processes are met.
  • Generate regular, accurate and relevant reports, and maintain documentation, data and statistics utilising the program service systems.
  • Coordinate with customers, managers, and stakeholders to secure funds to purchase supports required and invoice accordingly to the relevant teams.
Requirements
  • Certificate IV in Business Administration, or equivalent.
  • Minimum 12 months experience in a similar role is essential.
  • Knowledge around billing and finance specifically NDIS service bookings and billing (desirable).
  • High level computer skills, including use of Microsoft office and navigation and use of customer database system, Salesforce Lumary is desirable.
  • Analytical and problem-solving skills including the ability to interpret, analyse data, with a focus on identify errors, as well as system and operations improvements.
  • Ability to manage workloads and prioritise tasks accordingly, while contributing to the teamwork culture.
  • NDIS Worker clearance, Working with Children Check and National Police clearance or willingness to obtain.
What We Offer
  • $65,000 - $75,000 per annum, depending on experience.
  • Flexible working options - tell us what you need for that work-life balance.
  • Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year.
  • Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year.
  • Paid parental leave, including superannuation paid on parental leave.
  • Paid study leave, and financial education assistance up to $6,000.
  • Genuine career development opportunities across the organisation.
  • Discounted motor vehicles and gym memberships.
  • BUPA and Medibank health cover discounts.
  • Access to our Employee Assistance Program for you, and your family.
  • A diverse and supportive team culture who have a focus on improving lives by working collaboratively.

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