Senior IT Systems Administrator

1 week ago

Sydney, New South Wales, Australia beBeeAdministrator Full time
IT Systems Administrator Job Opportunity

The NSW Department of Customer Service is seeking a skilled IT Systems Administrator to join our team. As the in-house administrator, you will be responsible for managing and optimizing our UKG Pro platform. Your primary focus will be on ensuring the smooth operation of the system, providing exceptional user support, and collaborating with vendors for updates and troubleshooting.

Key Responsibilities:
  • System Monitoring & Optimization
  • Monitor system performance, conduct regular maintenance, and optimize for scalability, security, and cost efficiency.
  • Perform security audits, vulnerability assessments, and collaborate with vendors to address security and performance issues.
  • Manage Disaster Recovery (DR) testing to ensure platform resiliency and quick recovery in case of failure.
  • Automate repetitive tasks like access reviews, deployments, and user management to improve efficiency and reduce manual effort.
  • Serve as the technical contact with vendors, managing updates, patches, and feature releases.
  • Lead testing, validation, and deployment of vendor updates, ensuring compatibility and smooth integration
  • Incident & Problem Management
  • Handle platform-related incidents and user issues, collaborating with vendors for resolution when necessary.
  • Ensure timely resolution of issues, maintaining platform uptime and stability.
  • User Access & Role Management
  • Manage user onboarding and training for the platform.
  • Configure and manage role-based access controls (RBAC), enforce security protocols, and ensure appropriate access levels.
  • Platform Monitoring & Optimization
  • Regularly monitor platform performance, security, and availability, ensuring compliance with best practices.
  • Work with vendors to address performance or security concerns.
  • Documentation & Reporting
  • Maintain records of platform changes, incidents, and resolutions.
  • Provide regular reports on platform performance and vendor interactions.

This role requires strong knowledge of cloud platforms and server administration, as well as experience with UKG Pro and similar systems. Excellent communication skills are essential for effective collaboration with internal teams and vendors.

We offer a competitive salary package and flexible working arrangements. This role is based in McKell, Parramatta, or Gosford, with the option to work from home occasionally.

To be considered for this opportunity, please submit your resume and a 2-page cover letter outlining your suitability for the role.

About the Team:

  • We're a dynamic team focused on delivering excellent customer service and digital transformation.
  • We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute.

Apply now to join our team and help shape the future of government services in NSW

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