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Expert Plumbing Professional

3 weeks ago

City of Canning, Australia beBeePlumber Full time $98,000 - $121,000

Are you a highly skilled plumbing professional looking to make a significant impact in the industry?

This role offers a unique opportunity to join a dynamic team where you can deliver first-class technical guidance and support to the plumbing sector.

As a key member of our team, you will contribute to our mission of making life better through innovation in everyday water experiences.

Key Responsibilities:
  • Provide technical expertise to the sales team as the Subject Matter Expert (SME), including joint calls to provide assistance.
  • Resolve in-market AS&S issues, working closely with local service agents.
  • Lead the resolution of quality issues affecting installations and ensure solutions are implemented effectively.
  • Offer troubleshooting and technical solutions for customer problems raised through the sales escalation process.
  • Stay up-to-date on industry standards and provide guidance on training impacts.
Required Skills and Qualifications:
  • Passion for delivering exceptional customer experiences
  • Excellent communication and relationship-building skills
  • Advanced problem-solving and troubleshooting abilities
  • Creative and out-of-the-box thinker with a practical approach
  • Engaging presentation and group facilitation experience
  • Strong industry connections and network
  • On-the-tools experience as a plumber or similar trade
  • Technical qualification in plumbing

We value diversity and inclusion, and foster a culture where everyone feels valued and empowered to succeed. Our cultural pillars - Collaboration, Customer Focus, and Care for Each Other - are at the heart of everything we do.