Retail Sales and Customer Service Manager

3 days ago


Mackay, Queensland, Australia The Body Shop International Limited Full time
Company Overview

The Body Shop International Limited is a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. We are the original ethical beauty brand, pioneering cruelty-free beauty every step of the way.

We're proud to be a part of Natura & Co, along with Aesop and Natura. Our guiding principle is sustainable development, which has been at the heart of our business since 1969.

About the Role

We're looking for an Assistant Store Manager who will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

This role involves coaching the team to achieve exceptional customer service standards, overseeing operations and commercial practices, and maintaining harmony and efficiency on the shop floor.

Key Responsibilities
  • To lead and drive a customer-focused store experience on a day-to-day basis
  • To ensure the development of consumer loyalty and awareness to help build The Body Shop brand
  • To monitor and manage change in the ever-changing world of retail
  • To help control and meet sales/performance targets
Requirements

We're looking for individuals with strong relationship skills, confident with coordinating between customers, the team, and the manager. Our ideal candidate should have full knowledge of the beauty market, our competitors, and have passion and love for our products.

Experience working within a customer service and/or beauty environment with both sales and service targets is essential. Working knowledge of shop operation processes, problem-solving skills, and good IT skills are also required.

Able to work flexible hours, including holidays, nights, and weekends to meet the needs of the business, and flexibility to work across Sunday to Saturday is a must.

Benefits

As an Assistant Store Manager at The Body Shop International Limited, you can expect a competitive salary of $45,000 - $60,000 per year, depending on your location and experience. You will also receive a comprehensive benefits package, including training and development opportunities, health insurance, and a generous holiday allowance.

We're passionate about empowering people and enriching our planet, and we're excited to welcome someone who shares our values to our team.



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