FOH Operations Lead

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $77,000 - $120,000
Leadership Opportunity: Front of House Manager

The successful candidate will lead daily service operations in a premium, high-volume venue. They will champion guest experience, coach and roster FOH teams, uphold service standards, and partner closely with the kitchen and beverage leads to deliver smooth, profitable services.

Key Responsibilities:
  • Lead, coach and roster FOH teams to deliver exceptional guest experiences across all services.
  • Oversee floor operations, section allocations, reservations and waitlist management.
  • Drive sequence-of-service, table-touches, upselling and guest recovery protocols.
  • Collaborate with Bar/Beverage and Culinary leaders on menu launches and service coordination.
  • Manage labour against targets; interpret daily/weekly P&L and service KPIs.
  • Maintain compliance with RSA/RSF, incident reporting and safety protocols.
  • Recruit, onboard and develop team members; run pre-shift briefs and training.
  • Ensure cash-up, POS and end-of-day procedures are accurate and compliant.
Essential Skills & Qualifications:
  • Minimum 2–3 years' recent leadership experience in a premium/high-volume restaurant or bar.
  • Proven ability to lead teams, manage service standards and handle guest recovery.
  • Working knowledge of labour planning, budgets, stock and POS systems.
  • Strong wine/spirits and food knowledge with confident, guest-facing communication.
  • Current NSW RSA (or ability to obtain before start).
  • Availability to work a rotating roster including nights/weekends/public holidays.

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