Retail Store Manager

1 week ago


Wagga Wagga, Australia Frontline Recruitment Full time
Lead and Manage a High-Performing Retail Store Team

We are seeking a seasoned Retail Manager to lead and manage our store team, driving sales revenue, fuel volumes, and store profitability. As a key member of our team, you will be responsible for delivering an exceptional customer experience through flawless execution of our retail offer, merchandising, and operating standards.

Key Responsibilities:
  • Lead and coach a team to maintain excellent store presentation, manage inventory, and ensure compliance with operating procedures.
  • Deliver exceptional customer service by training and guiding your team, handling escalated customer complaints, and setting a high standard of service.
  • Drive store profitability by managing labour budgets, implementing wastage controls, and ensuring effective cash handling and reconciliation processes.
  • Develop and execute site-specific business plans to meet customer needs and exceed KPIs.
  • Ensure the safety and compliance of the store by overseeing health, safety, and environmental standards, conducting regular toolbox meetings, and managing all site activities to align with company policies.
  • Build and develop your team through recruitment, training, and ongoing coaching, fostering a culture of performance and continuous improvement.
About You:
  • Proven experience in leading and developing high-performing teams in a retail environment.
  • Strong analytical, budgeting, and financial management skills.
  • The ability to manage competing priorities in a fast-paced, safety-focused setting.
  • Excellent communication skills, both written and verbal.
  • A track record of meeting commercial targets and driving business results.
  • A commitment to maintaining high store standards, with a focus on safety and customer satisfaction.
  • A valid driver's license.
What We Offer:
  • Be part of a supportive and customer-focused culture that rewards achievement and fosters career growth.
  • Opportunity to lead a team in a dynamic and challenging environment.
  • Competitive remuneration and benefits package.
  • Ongoing professional development and training opportunities.


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