Expert Customer Support Specialist

4 days ago

Australia beBeeCustomer Full time
Customer Service Expert

At Tradelink, we believe in providing exceptional customer solutions. As a Customer Service Expert, your role is to help customers achieve their goals and succeed.

The Opportunity

You will be responsible for delivering seamless customer experiences and serving as the primary point of contact for our customers. Your responsibilities will include:

  • Handling inbound and outbound enquiries, ensuring timely resolution and quality standards.
  • Acting as the first point of contact, de-escalation and resolution for all customer service queries.
  • De-escalating, resolving and following up on complaints from customers without directing them elsewhere.
  • Developing and maintaining a thorough understanding of services/products, processes, systems and promotions.
  • Delivering industry-leading customer service that differentiates us from competitors.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Minimum 1 year's experience working in a fast-paced customer service or contact centre environment.
  • Highly developed conflict de-escalation and resolution skills.
  • Ability to build rapport, negotiate and form relationships with diverse groups.
  • Passion for putting customers first and providing a world-class service experience.
  • Customer service-related tertiary qualifications - desirable.
  • Building, construction or plumbing industry knowledge - desirable.
  • Salesforce or other CRM experience - desirable.

Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • An incentive program.
  • Staff discounts with various businesses.
  • A parental leave scheme with 26 weeks of full pay for primary carers and 4 weeks full pay for secondary carers.
  • Access to a company share scheme with free award shares.
  • Team development opportunities including formal programs and an education fund.

Why Choose Us?

At Tradelink, we pride ourselves on being a well-respected brand built on real people who are passionate about delivering excellent service. Our team is committed to helping each other grow and succeed, and we offer a range of opportunities to do so.

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