Care Team Leader

5 days ago

Canberra, ACT, Australia beBeeCare Full time $40,000 - $80,000
Care Coordinator

We invite you to explore a dynamic role that offers the perfect blend of challenge and reward. As a Care Coordinator, you will play a pivotal part in ensuring the seamless delivery of our support services.

Your key responsibilities will include:

  • Liaising with clients to understand their needs and goals, and developing tailored care plans to meet these objectives;
  • Collaborating with our nursing team to implement care plans and provide exceptional customer service;
  • Providing guidance and mentorship to Support Workers, and allocating resources to meet client needs;
  • Processing onboarding and offboarding procedures for staff and participants, ensuring a smooth transition;
  • Maintaining effective relationships with clients and Support Workers, and addressing any feedback or complaints in a timely manner;
  • Contributing to our recruitment strategy, and participating in ongoing recruitment efforts to attract top talent;
  • Promoting a safe work environment, adhering to our Work Health & Safety policy.

To excel in this role, you will require:

  • Strong interpersonal skills, with the ability to build rapport with clients and colleagues;
  • Effective time management, with a keen eye for detail and a strong work ethic;
  • A Certificate IV in Community Services, Ageing Support, or equivalent qualification, and/or relevant experience in community care or similar settings;
  • A sound understanding of My Aged Care, Aged Care Reforms, and Consumer Directed Care principles;
  • Significant experience in the Australian Aged Care or Disability sector, with a proven track record of empathy, passion, and a caring nature;
  • Highly developed organisational, administrative, and financial management skills, with the ability to determine priorities, coordinate activities, and meet deadlines;
  • Experience in coordinating and allocating support services, with a focus on delivering exceptional customer outcomes;
  • Exceptional customer service skills, coupled with patience and commitment to meeting client needs;
  • The ability to build and maintain rapport with stakeholders, including clients, families, and healthcare professionals;
  • High computer literacy, with experience using information management systems and digital software;
  • Unrestricted working rights in Australia.

The rewards of this role include:

  • Hourly award rates between $33-$40 per hour;
  • Option of profit sharing;
  • Flexible hours, with an intention of set schedule wherever possible.

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