Account Management Assistant

5 days ago


Logan City, Queensland, Australia Fletcher Building Limited Full time

Stramit, part of the Fletcher Building Group, is a leading vertically integrated steel manufacturer and total steel building material solutions provider in Australia. Our connected purpose focuses on improving the world around us through smart thinking and simple delivery, providing real value to our customers.

About the Position

We are seeking a dedicated Account Management Assistant to join our vibrant and forward-thinking team. As the main point of contact for our valued customers, you will serve in a dynamic environment, fostering sales through outstanding service delivery over the phone or via email. You will work closely with our branch, transport, and planning teams to ensure prompt fulfillment of customer orders and efficient product delivery and pickups from Stramit sites.

This is a full-time, permanent opportunity based onsite at our Crestmead branch, with requirements to be in the office Monday through Friday. While located at our Crestmead site, you will support our WA team and customers, working an 11:00am to 7:00pm shift.

Key Responsibilities:
  • Respond promptly and efficiently to inbound calls from customers in a fast-paced environment.
  • Demonstrate versatility by working both independently and collaboratively to maintain seamless operations.
  • Precise and speedy data entry, particularly in processing orders accurately and efficiently.
  • Maintain a dedicated focus on resolving both customer concerns and business-related issues.
  • Uphold a steadfast commitment to rigorous safety protocols and practices.
  • Cultivate strong client relationships through personalised service.
About You
  • You have a customer-centric approach who consistently exceeds expectations.
  • You are a collaborative team player who excels in both written and verbal communication.
  • You can thrive in fast-paced environments, effectively managing multiple tasks.
  • You possess advanced administrative skills that allow you to navigate systems and adhere to established processes effectively.
  • You have keen attention to detail.
  • You have experience in a similar role, although comprehensive training will be provided.
  • You have full working rights in Australia without restrictions.
Our Benefits
  • We offer a comprehensive parental leave policy, providing financial security during this important time.
  • We provide additional leave days for new parents, supporting their transition back to work.
  • We offer a Perkbox account, offering exclusive perks and benefits.
  • We invest in your growth and development through regular training and coaching.
  • We value diversity and inclusion, providing a safe and supportive environment for all employees.


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